This Return and Refund Policy (“Policy”) outlines the terms and conditions under which Crusher Inc OÜ, operating under the brand name “Crusher Cards” (“we,” “us,” or “our”), offers returns, refunds, and exchanges for products purchased through our website, https://crusher.cards (“Website”). This Policy is compliant with the laws and regulations of the European Union (EU).

1. Refund Eligibility
   1.1. To be eligible for a refund, customers must request a return within 14 days from the date of delivery of the product.
   1.2. The product must be unused, undamaged, and in its original packaging with all tags, labels, and accessories intact.
   1.3. Sale items are not eligible for refunds unless they are faulty or damaged upon delivery.
2. Return Process
   2.1. To initiate a return, customers must contact us at shop@crusher.cards to request a Return Merchandise Authorization (RMA) number.
   2.2. Once the RMA number is obtained, customers should securely package the product and clearly indicate the RMA number on the return package. 2.3. Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
   2.4. We recommend using a trackable shipping method to ensure the safe return of the product.
   2.5. The customer bears the risk of loss or damage during the return shipping process until the product is received by us.
3. Refund Process
   3.1. Upon receiving the returned product, we will inspect it to ensure it meets the refund eligibility criteria outlined in section 1.
   3.2. If the product is deemed eligible for a refund, we will initiate the refund process within 7 business days.
   3.3. Refunds will be issued using the original payment method used for the purchase unless otherwise agreed upon by both parties.
   3.4. Depending on the customer’s bank or payment provider, it may take additional time for the refund to be credited to their account.
4. Product Exchange
   4.1. Customers may request to exchange a product for a new one within 14 days from the date of delivery, provided the product is in its original condition as outlined in section 1.2.
   4.2. Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer a refund instead.
   4.3. The customer is responsible for the shipping costs associated with the exchange unless the exchange is due to an error on our part or a defective product.
5. Contact Information
   For any questions, concerns, or assistance with returns and refunds, customers can reach us at shop@crusher.cards
6. Address for Returns
   Customers should contact us at shop@crusher.cards to obtain the appropriate returns address for their specific return.
7. Modifications to the Policy
   We reserve the right to modify or update this Policy at any time. Any changes made will be effective immediately upon posting the updated Policy on our Website.

Please note that this Policy is intended as a general guideline, and specific situations may be addressed on a case-by-case basis, as permitted by applicable law.